Eterva Jewels
Frequently Asked
Questions
Everything you need to know about our jewellery, diamonds, customisation, orders and after-sales support.
What is Eterva Jewels?
Eterva Jewels is a contemporary lab-grown diamond jewellery brand offering elegant, lightweight and wearable jewellery.
Are your diamonds lab-grown?
Yes. Our jewellery features lab-grown diamonds.
Are lab-grown diamonds real diamonds?
Yes. Lab-grown diamonds are real diamonds created using advanced technology in a controlled laboratory environment.
What gold do you use?
Our ready-stock jewellery is primarily available in 14KT gold, with selected pieces available in 925 Sterling Silver.
Can I order jewellery in other gold purities?
Yes. Subject to design and manufacturing feasibility, jewellery can be made in 9KT, 14KT, 18KT, 22KT or 24KT gold on request.
Is BIS hallmarking available?
Yes. BIS hallmarking is available on request. The process takes approximately 5 working days, subject to the applicable product and hallmarking process.
Do you provide diamond certification?
Yes. Diamond certification is available on request, depending on the product and diamond specifications.
Can I customise a design?
Yes. Selected designs can be customised based on size, metal, diamond specifications and other requirements.
Can I buy jewellery directly from the website?
No. Our website is currently a product and brand showcase. To enquire about a product, get pricing or place an order, please contact our team through WhatsApp, phone or email.
How can I get the price of a product?
Simply click Enquire Now or contact our team. We will provide the current price based on the product specifications and prevailing market prices.
Do you offer returns or refunds?
No. Eterva Jewels strictly does not offer returns or refunds.
Do you offer exchanges?
Yes. We offer exchange for a product of the same value or a higher value. For a higher-value product, the difference in price and applicable additional charges will be payable by the customer.
Who pays the shipping charges?
Shipping charges are additional and payable by the customer for both national and international shipments. International customers may also be responsible for applicable customs duties, taxes and other destination-country charges.
How should I care for my jewellery?
Keep jewellery away from perfumes, chemicals, chlorine and excessive moisture. Avoid harsh impact and store each piece separately when not in use.
Do you provide after-sales support?
Yes. Our team is available to assist with genuine product-related concerns and after-sales requirements.
How can I contact Eterva Jewels?
You can contact our team through WhatsApp / phone - +91 90762 43389 or email - etervajewels@gmail.com. You can also visit us at Bharat Diamond Bourse, Bandra Kurla Complex, Mumbai - 400051.
Still Have Questions?
We're happy to help.
If you couldn't find what you were looking for, speak directly with our team and we'll be happy to assist you.